Privacy Policy mratm88 — Personal Data Protection for Malaysia Members

Mratm88 ("we", "Platform", or "mratm88") takes your privacy seriously. This Privacy Policy explains in detail how we handle your personal data when you use our platform, website, or services.

We understand that trust is the foundation of our relationship with every member. When you entrust your personal information to us, we are fully committed to handling it responsibly, transparently, and securely. Every decision we make regarding your personal data is grounded in respect for your privacy as an individual.

This Privacy Policy applies to all users of the mratm88 platform, including website visitors, registered members, and mobile app users. It is to be read alongside Terms and Conditions ours.

Mratm88 collects two main categories of information — information you provide directly and information collected automatically as you use our platform.

Information you provide directly:

• Full name, date of birth, identity card or passport number during the registration and KYC verification process.
• Email address, mobile number, and full address for communication and verification purposes.
• Bank account or e-wallet details for processing deposits and withdrawals.
• Any additional information you provide to the support team during an assistance session.

Information collected automatically:

• IP address, device type, operating system, and web browser used.
• Usage log data including pages visited, session duration, and actions performed on the platform.
• Game data includes betting history, wins, and losses for compliance and fraud detection purposes.
• Information on cookies and similar tracking technologies.

Mratm88 uses your personal data only for lawful, stated purposes. We do not use your data for any other purpose without notifying you in advance.

• Creating and managing your account, processing registration and identity verification.
• Processing deposits and withdrawals securely through integrated payment systems.
• Identifying and preventing fraud, money laundering, and suspicious activity.
• Providing responsive customer support and resolving disputes as they arise.
• Sending important operational communications such as transaction confirmations and account notifications.
• Sending promotional information and special offers — only if you have given your consent.
• Fulfilling legal and regulatory obligations applicable to platform operations.
• Improving the user experience through usage pattern analysis and member feedback.

Mratm88 does not sell your personal data. However, in certain circumstances we may need to share your information with selected third parties solely to enable the smooth operation of the platform.

• Payment Providers: Payment gateways and financial institutions that process your deposit and withdrawal transactions require the necessary financial information to complete those transactions.
• Game Providers: Third-party gaming software companies that provide game content may receive the minimum game session data required for technical operations.
• Legal Authorities: mratm88 will disclose information when required by law, court order, or a valid request from a law enforcement agency.
• Anti-Fraud Services: Identity verification and anti-fraud service providers that help us maintain platform security.

All third parties who receive mratm88 members' personal data are bound by strict data protection agreements and are only permitted to use that information for the stated purposes.

Mratm88 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Preference Cookies: Saving your preferences such as language, display settings, and game preferences for your convenience.
• Analytics Cookies: Helps us understand how members use the platform so we can continuously improve the user experience.

You can manage or disable non-essential cookies through your browser settings. However, disabling certain cookies may affect the functionality of some mratm88 platform features.

Mratm88 implements multiple layers of technical and organisational security to protect members' personal data from unauthorised access, loss, or misuse.

• 256-bit SSL encryption for all data transmission between your device and our servers.
• Two-factor authentication (2FA) available for all member accounts.
• Round-the-clock security monitoring by a specialist team that detects and responds to threats in real time.
• Regular penetration testing and security audits conducted by independent third-party experts.
• Strict access controls based on the principle of least privilege — only staff who need it can access specific data.

Mratm88 retains your personal data only for as long as necessary to fulfil the stated purposes or to comply with applicable legal requirements.

• Active account data is retained for the duration your account remains active, plus any period required by law.
• Financial transaction data is retained for a minimum of 7 years in accordance with accounting and anti-money laundering legal requirements.
• Game activity logs are retained for 2 years after a session ends for dispute resolution and audit purposes.
• After an account is closed at a member's request, personal data not required by law to be retained will be deleted or anonymised within 90 days.

As a mratm88 member, you have certain rights regarding your personal data, which we fully respect. The following are your key rights:

To exercise any of the above rights, please contact the mratm88 support team via 24/7 live chat or our support email. We will process your request within 30 days of receipt.

Mratm88 services are strictly for individuals aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

If we discover that personal data of a child has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered on our platform are urged to contact mratm88 customer support immediately.

Mratm88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or other legitimate reasons.

When we make significant changes to this Privacy Policy, we will notify you via your registered email, in-platform notifications, or through a clear announcement on our homepage at least 14 days before the changes take effect. The "Updated" date at the top of this page reflects the latest version of this document.

Continued use of the mratm88 platform after changes to the Privacy Policy take effect will be considered acceptance of the amended Policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat 24/7 is available at the bottom-right corner of the platform — the fastest way to get a response.
• Email: [email protected] (displayed as text only, not clickable)
• Refer to FAQ page for frequently asked questions related to privacy and account security.

We are committed to responding to all privacy-related enquiries within 3 business days. For more complex cases requiring further investigation, we will keep you informed of progress within 14 days.